What Happened
A player who says they had used Cloudbet for about three years found their account blocked on 29 June 2026. Support chat had no details and sent them to the compliance team by email. The player says that nine days later an email told them the account was closed, with no reason given. They asked the mediator to help get it unblocked.
How It Developed
- 2026-06-29The account was blocked. Support at first said it could not find the email address the player wrote from, until the player sent deposit screenshots.
- Support passed the case on for review. The player says that about nine days after the block, the casino emailed that the account was closed.
- Complaint opened. The mediator asked the casino for an update and warned the case would close as unresolved without one.
- The casino said its compliance team had told the player the account was under investigation, that all contact must go through compliance by email, and that it could share nothing more until the review ends.
- The player replied that they had already emailed that address three times, that no one had called the block temporary, and that 13 days in there was still no deadline. The case is now marked unresolved.
Unresolved
The casino pointed to an ongoing investigation with no end date, and the page shows no sign the account was reopened.
What Has (and Hasn't) Helped
Nothing changed on the page. The casino said only that an investigation was running and gave no end date. If this happens to you, write to the exact compliance address the casino names, keep copies, and ask for a deadline in writing.