What Happened
A player says Cloudbet blocked their account after a long spell of play with several deposits and withdrawals, and said a check could take six months. According to the player, they were verified from the start, broke no rules and had about $500 left in the account.
How It Developed
- Complaint opened. The player asked for the roughly $500 back and offered screenshots of their chats with the casino.
- Cloudbet said it had emailed all its evidence to the mediator.
- The player posted again so the case would not close, saying there was still no fix.
- Cloudbet said its review found a family link through ID documents, linked crypto withdrawal addresses and matching bets across accounts. It said the account stays closed for good, and that nothing more was owed because the player had already taken out more than they put in.
- The mediator found Cloudbet acted within its terms and closed the case, pointing the player to a regulator or an outside dispute service (ADR).
Rejected
Marked resolved, but the mediator sided with Cloudbet on linked accounts. The account stays closed, and Cloudbet says nothing more is owed.
What Has (and Hasn't) Helped
Nothing worked for the player: the mediator accepted the casino's evidence of linked accounts. If family members play at the same casino, check its one-account-per-household rule before anyone signs up. Many casinos treat a shared home, device or wallet as one player.