What Happened
A player from the United Kingdom admitted opening more than one Cloudbet account after losing the login and email for the first one. Cloudbet closed the account on 22 April 2026 under its one-account rule, let the player withdraw the original deposit, and froze about £1,300 in winnings. The player had been warned before opening the second account and asked the casino to release 30–50% of the winnings as goodwill.
How It Developed
- 2026-04-27The mediator asked why several accounts were made, whether a bonus was used, and whether the warning came before the second account.
- 2026-04-27The player said the first login and email were lost, that no bonus was ever used, and that the warning did come first.
- 2026-05-04The mediator rejected the complaint as unjustified: Cloudbet's terms allow one account per person, IP, household and phone number, and allow balances to be frozen when that rule is broken.
Rejected
The player admitted a second account after a warning; Cloudbet returned the deposit but kept about £1,300 in winnings.
What Has (and Hasn't) Helped
Nothing could help here, because the player confirmed both the breach and the earlier warning. If you lose access to a casino account, get support to recover it instead of registering again; a second account usually voids the winnings on both.