What Happened
A player from Russia says Cloudbet restricted their account on 24 September 2026, right after a winning sports bet, and froze their $1,845 balance. The notice pointed to a betting integrity review that could last up to six months. The player says the win was only about $1,000 in profit, that they broke no rules, and that no reason or end date was given.
How It Developed
- 2026-09-24The account was restricted for a betting integrity review. The player says it had worked normally through earlier losses and deposits.
- Complaint opened. The player asked for the exact reason, a promise that the balance is safe, a shorter review and access back once it ends.
- Cloudbet said the player's query had gone to the relevant team for review. The player said they would wait.
- Cloudbet said it had closed the account for good. It said it was one of three accounts run by one person, sharing a payout wallet and a login device, with matching bets on the same events 34 times in September.
- Cloudbet said the player had already taken out more than they paid in, so nothing more was owed. It said it had emailed a full evidence report to the mediator.
- After reviewing both sides, the mediator found Cloudbet had followed its terms and closed the case. It pointed the player to a regulator or an outside dispute service (ADR).
Rejected
The mediator found Cloudbet followed its terms after it said three linked accounts placed matching bets; Cloudbet says nothing more is owed and the account stays closed.
What Has (and Hasn't) Helped
Nothing worked for the player: the mediator accepted Cloudbet's evidence of linked accounts. If a casino says you run more than one account, ask it what links it found, such as a shared wallet or device, so you can explain them.