What Happened
A player says Cloudbet put their account under review and kept it restricted for more than two months. Each time they asked, support sent a stock answer: no news yet, and the check might last as long as six months. They say they were never told the reason, the progress or an end date, and wanted their account and funds back.
How It Developed
- Complaint opened. The player asked for a status update, confirmation that their funds were safe, and a realistic timeline.
- The mediator asked Cloudbet for an update and warned that silence would close the case as unresolved.
- The complaint was reopened once at the player's request so the mediator could try again.
- Cloudbet said its review was finished and the account was reopened, with no limits left from the review.
- The mediator asked the player to confirm. No reply from the player appears, and the case is marked resolved.
Resolved
Cloudbet says it finished the review and reopened the account. The player did not confirm this on the page.
What Helped
The mediator's request for an update got the casino to finish its review and reopen the account. If support only sends stock replies about a long review, ask in writing for a status update, a timeline and confirmation that your funds are safe, as this player did.