Cloudbet: Confiscated Winnings

7 cases on file where Cloudbet kept or froze a balance, saying the player had more than one account or broke its terms.

In 2026, a player from the UK admitted opening a second account after losing access to the first; Cloudbet returned the deposit and kept about £1,300 in winnings.

In three more, the mediator accepted evidence Cloudbet sent privately; in one it cited a family link through ID documents, shared crypto withdrawal addresses and matching bets.

In the newest, from October 2026, it said a $1,845 balance belonged to one of three accounts that shared a payout wallet and a login device and bet on the same events.

The three oldest, from 2020 and 2021, are frozen ETH withdrawals worth about $23,000 to $259,000. Those players deny having more than one account, and in one the mediator found Cloudbet's evidence wasn't enough.

• Ask support to recover a lost account instead of opening a new one — a second account voided the winnings in one case.
• Check the one-account-per-household rule before family members sign up at the same casino.
• Ask Cloudbet to name the link it found, such as a device, address or wallet, so you can answer each point.
• Take the case to a regulator or an outside dispute service if the mediator sides with the casino.