What Happened
A player from Indonesia says Cloudbet closed their account on 19 October 2025 for a betting integrity review that could take up to six months. They had opened it in August and, from mid-September, bet, deposited and withdrew as normal. The player says they did not cheat, won nothing large, and heard nothing from the casino after the closure.
How It Developed
- 2025-10-19The account was closed for a betting integrity review of up to six months.
- Complaint opened. The mediator asked the player for the total amount in dispute.
- The player said they could not log in to check, but counted 57 deposits of about $6,000 and 48 withdrawals of about $6,700 over two months, leaving roughly $300.
- The mediator asked the casino for an update and warned the case would close as unresolved without one. No casino reply appears, and the case is marked unresolved.
Unresolved
The casino never answered on the page, and the roughly $300 balance and the account were not returned.
What Has (and Hasn't) Helped
Nothing worked: the casino never replied on the page. Keep your own records while you still have access, such as balance screenshots and bet slips. Without them, this player could only estimate the amount from payment emails.