What Happened
A player says that on 27 March 2026 they suddenly could not log in to Cloudbet and got a wrong-password error. An email then told them a betting integrity check was under way and might last as long as six months. The player says earlier withdrawals had gone through fine, and that repeated messages brought no news about the account or the roughly €550 to €700 in it.
How It Developed
- 2026-03-27The player was locked out of the account. Cloudbet then said it was restricted for an integrity review.
- Complaint opened. The player called a six-month wait unreasonable and asked for a quick fix.
- The mediator asked Cloudbet for an update and warned that no answer would close the case as unresolved.
- Cloudbet said its internal checks were done and the account was reopened.
- The player confirmed the problem was solved, and the mediator closed the case as resolved.
Resolved
Cloudbet reopened the account and the player confirmed the issue was solved. The page doesn't say whether the €700 was then withdrawn.
What Helped
File a complaint instead of sitting out a long review window. Here the casino finished its checks and reopened the account once the mediator asked it for an update.