Account Blocked: $242 at CoinCasino

What Happened

A player from Ukraine says CoinCasino closed their account and kept a $242 balance, $100 of it their own deposits, pointing to a fraud clause in its terms without saying what they had done. Later, they say, support called it a commercial decision. The player says they sent a passport, a bank statement and then a utility bill for an extra address check, and were locked out the following day. They played mostly slots with a couple of sports bets and say they never used a bonus. The casino never answered the mediator.

How It Developed

• 2026-01-13Complaint opened. The mediator asked about games, verification and bonuses, and the player answered the next day.
• 2026-01-22A resolver invited CoinCasino to explain the closure and provide evidence.
• 2026-01-29No response, so the casino was given seven more days with a warning that the case would count as unresolved.
• 2026-02-05Still no reply. The mediator closed the case as unresolved and suggested the player complain to the Curaçao regulator.

What Has (and Hasn't) Helped