What Happened
A player from Colombia says CoinCasino closed their account and kept a deposit of about 50 USDT after citing the fraud section of its terms, with no detail. They say they barely played, used no bonus, had their ID and a corrected phone bill accepted, and were shut out while a second ID check kept glitching. They note Colombia is not on the casino's restricted list and admit using a VPN with a Colombian IP for a stable connection. CoinCasino never answered the mediator.
How It Developed
- 2026-02-11Complaint opened, asking only for the deposit back.
- 2026-02-13The player described the KYC steps: ID accepted, first bill refused over a missing middle name, second bill approved, then a ban during a stalled ID re-check.
- 2026-02-20A resolver invited CoinCasino to send evidence of the alleged breach.
- 2026-03-06After a deadline extension and repeated emails with no reply, the case was closed as unresolved and the player was pointed to the Anjouan regulator.
Unresolved
CoinCasino never answered the mediator; the player says it kept the 50 USDT deposit.
What Has (and Hasn't) Helped
Nothing, because the casino never engaged. The mediator's advice was to take it to the Anjouan Gaming Authority. One warning from this thread: the player's opening post included their wallet address in public; keep that out of complaint forms.