What Happened
A player from Brazil says they deposited about 701 BRL at CoinCasino, won with real money and queued two withdrawals, 3,500 and 3,290 BRL, before activating a free-spins bonus a minute later. The spins paid 2,058 BRL. According to the player, the casino then cancelled both pending withdrawals and deducted 8,848 BRL in one go, exactly the two payouts plus the spin winnings, citing a max-bet breach during the bonus. The player accepted losing the bonus winnings but asked for the 6,790 BRL earned beforehand.
How It Developed
- 2026-07-27Complaint opened with a transaction history showing the two withdrawal requests timed before the bonus started.
- 2026-07-28The mediator asked for the bonus timeline, whether the casino explained the cancelled withdrawals, and whether the player knew of a max-bet breach; the player said the site never blocked or warned about any bet.
- 2026-08-11The case went to a resolver, who asked CoinCasino to set out the exact reason for the confiscation.
- 2026-08-18The casino had not answered, so the mediator extended its deadline by a week and warned of an unresolved closure.
- 2026-08-19The player marked the complaint resolved themselves, and the mediator closed it.
Resolved
The player pressed the resolved button before CoinCasino ever posted; the thread does not show whether the 6,790 BRL was returned.
What Helped
Build a clean timeline. The player posted timestamps showing the two withdrawals were requested before the bonus was switched on, and that the deduction equalled payouts plus spins. The casino never explained itself in public, and the player closed the case without saying what changed.