What Happened
A player from Georgia says Flush restricted their slot access soon after they signed up with a welcome bonus and started winning, then ran a month-long verification. They list passport, selfie, address proof, income proof, exchange history, wallet screenshots and bank statements sent in several rounds, and say the casino went quiet for days and then asked for a statement they had already sent. The casino told the mediator a three-month exchange statement, first requested on 9 May, had still not been provided.
How It Developed
- 2026-06-05Complaint opened; the player asked for an explanation, full access, and a longer bonus window to make up for the delay, or their roughly $500 deposit back.
- 2026-06-11The player sent the documents to the mediator and confirmed the block came mid-play with the bonus active, not at withdrawal.
- 2026-06-23A resolver asked Flush whether the exchange statement was the last missing item and to list anything else needed at once.
- 2026-06-24Flush's evidence showed the three-month exchange statement had been asked for repeatedly, most recently on 11 June; the mediator asked the player why it had not been sent.
- 2026-07-05No answer came after a 7-day extension, and the complaint was closed because the player stopped responding.
Abandoned
The casino said one three-month exchange statement was still outstanding, and the player stopped responding when asked about it. It can be reopened.
What Helped
Getting the resolver to ask the casino for the complete list narrowed it to one document. Then the player went silent. If a casino says a specific statement is missing, send exactly that file, in the format asked, and confirm in the thread; a statement from a different period will not close the loop.