What Happened
A player from Bangladesh says Yeet restricted their account the day after they won a 1,000 USDT prize on a streamer's live show, while a level-5 bank statement was under review. The player first marked it resolved, later saying the account and money had been restored. Weeks later the player had it reopened, saying Yeet closed the account again once they had withdrawn their public criticism, costing them a $310 leaderboard prize and other rewards. Yeet, per the player, said the balance was zero and nothing was owed.
How It Developed
- 2026-04-30Complaint opened; the player said level-4 KYC was approved and the level-5 document was still processing when the account was shut.
- 2026-05-05The player marked the complaint resolved; they later said Yeet's compliance team had restored the account and the funds.
- 2026-06-15Reopened at the player's request: the account had been closed again, this time with no real money inside but with a $310 leaderboard prize and other rewards unpaid.
- 2026-06-19The player confirmed to the mediator that the original real-money funds had been made available before the second closure.
- 2026-06-25The mediator closed the case: a casino may choose its customers, and bonuses and leaderboard rewards are at its discretion, so nothing could be demanded with no cash balance held.
Rejected
The player says the 1,000 USDT win was restored early on; the later claim for a $310 leaderboard prize and rewards after a second closure was turned down as discretionary.
What Has (and Hasn't) Helped
By the player's account, the first complaint worked: the 1,000 USDT win was restored within days. The reopened one could not, because Casino.guru only steps in when real money is held, and treats leaderboard prizes and reward drops as bonuses the casino can withhold. If you expect a prize to be credited, withdraw your cash balance first and keep screenshots of the leaderboard standing.