What Happened
A player from India says they won $206.40 in Gamdom's IPL Early Six sports promotion. Soon after, the casino banned the account for good, returned the deposit and kept the reward. The player says they have one account and used their own crypto wallet. Gamdom said a verification provider had flagged concerns about the player's identity and that its terms let it reverse promotional winnings.
How It Developed
- The player says support cited irregularities and a terms breach but would not show any proof.
- Complaint opened: the player asked Gamdom to show its proof to AskGamblers or release the $206.40.
- Gamdom said its review backed the closure, based on identity flags from a verification provider. It said no deposit money was kept and it would not reveal the flags.
- The player said their documents were genuine and had been accepted when they deposited.
- AskGamblers asked Gamdom for a full account with evidence and the exact terms broken, warning that silence would close the case as unresolved. It is now listed as Unresolved.
Unresolved
Gamdom did not answer the mediator's request for evidence. It cites identity flags; the player's $206.40 promo reward was not returned.
What Has (and Hasn't) Helped
Nothing worked: Gamdom offered to share details privately, but the page shows no evidence reaching the mediator. If a promo win is reversed, ask the casino to send its proof to the mediator, even if it won't share it with you.