What Happened
A player from the UK says a €300 FortuneJack withdrawal never reached their bank, while a later €100 withdrawal arrived the next day. FortuneJack says it sent the payment. According to the player, their bank says the transfer bounced back to the sender because it was missing the sender's address and country.
How It Developed
- 2026-08-05FortuneJack said its records show the €300 as sent and later emailed proof to the mediator. It suggested the problem lay with the receiving bank.
- 2026-08-17The player reported that their bank found the payment had been rejected and returned weeks earlier. They say support then refused to send it again.
- 2026-08-25Asked to check with its payment provider, FortuneJack wanted a signed, stamped bank letter about the reversal. The player says the bank does not write such letters.
- 2026-10-12FortuneJack said its payment provider could not find the funds and passed the case to its management.
- 2026-10-19FortuneJack said management had not decided yet and asked for more time.
Ongoing
FortuneJack's payment provider cannot locate the €300, and the casino's management is deciding what to do.
What Has (and Hasn't) Helped
Asking the bank to trace the payment gave the player a reason for the failure (no sender address), which FortuneJack has not confirmed. A later test withdrawal arrived within hours, the player says, so their bank details seem fine. The blocker now is the casino's management decision.