What Happened
A player from Brazil says an 850 USDT withdrawal from FortuneJack on 8 September 2026 was approved and deducted but never reached their TRC20 wallet, while payouts just before and after it arrived normally. They say live chat kept promising a priority ticket with no result. Nine days later the player marked the complaint resolved.
How It Developed
- Complaint opened over the missing payout.
- The mediator asked about past withdrawals, KYC status and bonuses; the player said many payouts had gone through, KYC was done and the recent wins were bonus-free, and called the loss a system glitch rather than theft.
- The mediator asked for the transaction hash, confirmation of the wallet address, and the hashes of the payouts on either side; the player replied privately.
- On 19 September the mediator noted the player had marked the case resolved and closed it.
Resolved
The player marked the complaint resolved; no post confirms the 850 USDT arrived or how.
What Helped
The thread does not say what changed; the player marked the case resolved a few days after the mediator asked for the transaction hash of the missing payout and of those on either side. Keep the hash of every crypto withdrawal so a missing one can be traced.