What Happened
A player from Japan says FortuneJack suspended their account, with about 5,224 USDT at stake, and made a video verification call a condition of paying out. According to the player, the first call failed because the casino sent the link late and then objected to friends being in the room, and the second failed because the casino switched from Teams to Google Meet without notice and got the agreed date wrong. The player says they are willing to do the call on a platform that works for them.
How It Developed
- Complaint opened asking for a fair review and a rescheduled call on Microsoft Teams.
- The mediator asked for the email history, the date of last contact, the games played and whether a bonus was involved.
- The player forwarded a thread of about 40 emails and said the winnings came from roulette and slots played with bonus money.
- The mediator asked for the specific emails around the 5 June call, the 28 June proposal and the 30 June exchange.
- No reply came; after a 7-day extension the complaint was closed. It can be reopened.
Abandoned
The player stopped responding when asked for specific emails about the missed video calls.
What Helped
Nothing was settled. If a casino demands a video call, confirm the date, time and app in one email and keep that confirmation; the whole dispute here was about who agreed to what.