What Happened
A player from Australia says they emailed Gamdom in May asking to close their account, then again in June, and that each time support asked why instead of closing it. They say the built-in tool only allows an eight-day break. They wanted every deposit since the first email returned, and say their overall losses at the site run to tens of thousands of dollars.
How It Developed
- 2026-06-20Complaint opened. The player said the account was still active and asked how closely Gamdom had checked their KYC.
- 2026-06-22The mediator explained that a plain closure request is not a self-exclusion. From the screenshots, the player had not mentioned gambling harm, so a refund could not be pursued. The mediator offered to help with a proper self-exclusion email.
- 2026-06-29No reply, so the deadline was extended by a week.
- 2026-07-06The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The mediator found no mention of gambling harm in the closure emails and the player went silent. No refund was pursued.
What Helped
The refund request stalled on wording: the closure emails did not say the reason was a gambling problem, and mediators treat that as the trigger for a casino's duty of care. If you need to stop, write that you have a gambling problem, name the period, and keep the email.