Gamdom: Self-Exclusion Failures

Two cases on file about stopping play at Gamdom. An Australian player says they emailed twice asking to close their account, and each time support asked why instead; the built-in tool, they say, only allows an eight-day break.

The mediator found the emails didn't mention a gambling problem, and the case closed when the player went quiet.

In the other, still open, a Canadian player says they asked for a loss limit that was never set, lost about 7k, and were then banned.

• Write that you have a gambling problem when you ask to close your account, name the period, and keep the email.
• Keep a copy of any written request for a loss limit.
• Get help from a support service such as BeGambleAware if gambling has stopped being fun.