Withdrawal Issues: dispute at Gamdom

StatusOngoing

Amount—

PlayerCanada (New Brunswick)

Opened2026-10-20

Resolution timeopen

What Happened

A player from New Brunswick, Canada, says they lost about 18k at Gamdom, then had withdrawals restricted because they had played the same baccarat table as on another site. They admit doing that once, to move money over faster. They say they later turned small reload bonuses into about 7k on keno, were refused a payout, asked for a loss limit that was never set, lost it all, and were then banned.

How It Developed

2026-10-20Complaint opened. The player says they have photos and video to back their account of events.
2026-10-21The mediator asked whether KYC was done, whether bonuses were used, whether any balance or payout was pending at the block, and for the chats before the account was closed on responsible-gambling grounds.

Ongoing

Waiting for the player to answer the mediator's questions. Gamdom has not given its side yet.

What Has (and Hasn't) Helped

Too early to tell. The player's own admission about the baccarat table will matter. For the loss-limit claim, the written request to support is the key evidence, so keep a copy.

Same issue, other cases

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