Account Blocked: 125 USDT at Housebets

StatusResolved

Amount125 USDT

PlayerAlbania

Opened2026-07-23

Resolution time1 day

What Happened

A player from Albania said Housebets closed their account and would not let them withdraw $125 after they completed KYC as asked. The balance came from slots with a bonus active. Within a day the player said they had received the money and that the mix-up was their own fault.

How It Developed

2026-07-23Complaint opened.
2026-07-24The mediator asked about games and bonuses; the player said slots, with a bonus.
2026-07-24The player reported the funds had arrived and admitted the error was theirs, then marked the case resolved.

Resolved

The player got the $125 the next day and said the mistake was their own.

What Helped

Nothing was needed from the mediator; the money came through the next day and the player said the problem was on their side. Before filing over a closed account, double-check your own withdrawal and bonus settings.

Same issue, other cases

Related Cases

2018-05-15 FortuneJack: Withdrawal Issues · 1.68 BTC
A player from Norway says their first FortuneJack withdrawal was paid, but the next one was stopped for security reasons with no explanation. Unresolved 2020-09-21 1xBit: Account Blocked · €11,000
A player from France says 1xBit blocked withdrawals on the day of sign-up, after about 0.35 BTC deposited had grown past 1.2 BTC. Unresolved 2020-12-15 Cloudbet: Account Blocked · $259,196 (360 ETH)
A player from the Netherlands says they won over 360 ETH on two Play'n GO slots in about two weeks at Cloudbet and asked to withdraw it. Unresolved 2020-12-28 Cloudbet: KYC & Verification · $14,700
A player says Cloudbet cancelled their Ethereum withdrawal on 23 November, a day after they asked for it, and emailed for ID, proof of address and other details. Unresolved