What Happened
A player from France says 1xBit blocked withdrawals on the day of sign-up, after about 0.35 BTC deposited had grown past 1.2 BTC. The only explanation, the player says, was an email saying the security team had found a breach of the terms and was ending the relationship. The player says no bonus was credited and the deposit was not returned.
How It Developed
- Complaint opened. The mediator asked whether a bonus was involved and whether the account was verified.
- The player said no bonus money was ever credited and that the casino had stopped answering emails.
- The resolver invited 1xBit to respond and extended the deadline by 7 days.
- 1xBit never replied, so the complaint was closed as unresolved.
Unresolved
1xBit never answered the mediator about the closed account and the roughly €11,000 balance.
What Has (and Hasn't) Helped
Nothing — the casino never took part. A closure email that only cites the terms gives you nothing to argue with, so ask the casino in writing which rule it means and to return at least your deposit.