What Happened
A player from Japan says they finished 4th and 2nd in two Mega Dice tournaments in November 2024, earning 100 USDT and 500 USDT, and that a withdrawal of the 600 USDT was refused and the account closed on 18 November. The player says they had played and been paid for the same tournaments before, that wagers were placed with the casino's own token, and that two emails to support went unanswered.
How It Developed
- 2024-11-28The mediator asked which tournaments were involved, whether entry cost anything, and whether the results were public.
- 2024-11-28The player named the Saturday slots and Sunday live casino tournaments, said bets were placed with the casino's token, and that the closed account left them without proof of the results.
- 2024-12-05After receiving the emails, a second mediator invited Mega Dice to respond and to send evidence of any rule breach.
- 2024-12-19The deadline was extended again because contact with the casino seemed to be starting.
- 2024-12-25The casino never replied, so the complaint was closed as unresolved and the player was pointed to the Anjouan Gaming Authority.
Unresolved
Mega Dice never answered the mediator; the 600 USDT tournament prize was not paid.
What Has (and Hasn't) Helped
Nothing: Mega Dice never answered the mediator. Save screenshots of tournament leaderboards while you still have access, since a closed account leaves you with no proof. The remaining route is a complaint to the Anjouan regulator.