What Happened
A player says they deposited about 2,000 USDT, played for a month and then asked to withdraw their full balance of about 4,000 USDT, which set off verification. Their ID was confirmed, and they sent a stamped and signed bank statement, an electricity bill and then a selfie holding a statement. The casino then turned down the payout and blocked the account.
How It Developed
- The player says the complaints team stayed silent for a month, and support called the decision final without giving a reason.
- Complaint opened. The player said they had offered to have any document notarised, and support said nobody could be contacted.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no sign the 4,000 USDT was paid.
What Has (and Hasn't) Helped
Nothing on the page got a reason out of the casino. Offering notarised copies is a good step, but get the casino's request for them in writing, and ask it to state the rule behind any refusal.