Confiscated Winnings: €3,516 at MyStake

What Happened

A player from Sweden says MyStake cut about €3,516 from their account on 18 April 2026, citing sections 9 and 10 of its terms, and then closed the account. They say the casino described a 20 percent adjustment to winnings and deposit-related money, yet against €7,462 of deposits the reduction was close to 47 percent. The player withdrew the €3,946 left to them while reserving their claim, and says the casino never named the conduct or showed evidence. They say they played sportsbook only, were verified and used no bonuses.

How It Developed

• 2026-05-08Complaint opened with a dated record of letters to support and compliance, including a data-access request.
• 2026-05-11The mediator asked about games, verification, account age and bonuses; the player confirmed sports betting only, four months of play, full KYC and no promotions.
• 2026-05-18The mediator said Casino.guru lacks the insight to judge a sportsbook-only closure, stressed this did not mean the complaint was unjustified, and closed it.

What Has (and Hasn't) Helped