Crypto Casino Complaints / MyStake
MyStake: The Complaint Record
27 cases on file · $240 in dispute
7.6High
We have 27 cases on file for MyStake, opened from April to October 2026: 25 from Casino.guru and 2 from AskGamblers. In nearly half of them, the player stopped answering the mediator before MyStake's side was tested.
Big payouts often met a review or a limit. In three cases, MyStake held a withdrawal under an investigation with no reason or end date given, players say. Money did come out in some cases, but in pieces: about €17,000 under a monthly limit, and a $230,000 sports balance that MyStake says can be withdrawn at up to $15,000 a month.
In four cases, players say MyStake closed the account citing sections 9 and 10 of its terms without saying what they did wrong. When MyStake did share evidence, the mediator sided with it: it said an £80,000 slot win came from deliberately using a game flaw, and that someone else was filming a player's verification video.
Three players say bank payouts were marked as sent but never arrived, and that MyStake would not start a trace.
In short: MyStake usually answers the mediator once asked, but players describe long reviews, payout caps and terms-breach closures with few details given.
The Good News in the Cases
- Answered the mediator in 7 cases when asked, though in one only after weeks of silence
- Paid about €17,000 in full in one case, in monthly instalments, the player confirmed
- Said it paid €1,000 as an exception in a bonus dispute where its terms allowed €220
The Bad News in the Cases
- Cited sections 9 and 10 of its terms without details in four closures, players say
- Held withdrawals under reviews with no reason or end date in three cases
- Caps payouts: $7,500 a week and $15,000 a month in one case
- Three players say it would not start a trace on bank payouts that never arrived
Why 7.6 — "High"
- 11 cases have a final result: 6 ended with the player paid, and 5 were rejected by a mediator who found the casino followed its rules.
- When the player was paid, it took about 15 days (middle of the range).
- 13 cases the player dropped and 3 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Deposit Issues→Game Fairness→KYC & Verification→Other Disputes→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
MyStake: Confiscated Winnings · amount n/aA player from the UK says they opened a MyStake account on 7 October 2026, deposited £150 and won a large sum they have not named. Ongoing MyStake: Confiscated Winnings · €3,198
A player from Sweden says MyStake closed their account and kept winnings made with a bonus, telling them only that sections 9 and 10 of the terms had been broken and that no details could be shared. Abandoned MyStake: KYC & Verification · $3,422
A player from South Africa says MyStake closed her week-old account for good after she had withdrawn her €300 deposit, keeping a balance of about $3,422 won on slots with a matching bonus. Rejected MyStake: Self-Exclusion Failures · £185 (net losses claimed)
A player from the United Kingdom says MyStake let them open a new account and deposit £325 despite a self-exclusion with the same casino in April 2024 under the same name and date of birth. Ongoing MyStake: Account Blocked · 479 BRL
A player from Brazil says MyStake blocked their account so they could no longer bet, deposit or withdraw, even though their documents were in order and KYC was complete. Abandoned MyStake: KYC & Verification · A$680
A player from Australia says they finished MyStake's identity check through the Sumsub tool, but when they tried to withdraw about 680 AUD the site said proof of address was still missing. Abandoned MyStake: Withdrawal Issues · €6,000
A player from Germany says three MyStake withdrawals made on 2 September 2026, totalling 6,000 euros, went out to a bank account they had not used before, and that the bank bounced all three back to the sender. Resolved MyStake: Withdrawal Issues · 14,726 USDT
A player from Turkey says their first MyStake withdrawal, requested on 27 August, was bounced the next day because of a 7,500 weekly limit. Resolved MyStake: Confiscated Winnings · 390,000 VES
A 72-year-old player from Venezuela says MyStake restricted their account and removed 390,000 VES in roulette winnings for breaking sections 9 and 10 of its terms, even though its KYC team had confirmed a video check. Ongoing MyStake: Bonus Disputes · €2,000 (listing shows £2,000)
A player from the UK says MyStake removed 2,000 euros from their balance in August 2026 over a bonus cash-out cap, even though, in their words, the session was funded purely with cash and no bonus was ever opted into. Abandoned MyStake: Withdrawal Issues · 80,000 ARS
A player from Misiones, Argentina, says an 80,000 ARS withdrawal from MyStake never reached them and asked for a refund. Rejected MyStake: Self-Exclusion Failures · €4,004
A player from France asked Casino.guru to check whether MyStake failed to protect them from gambling harm, and to match 137 bank transactions worth about €4,004 against the casino's records, after the casino declined to send a full transaction history. Abandoned MyStake: Bonus Disputes · £2,500
A player from the United Kingdom says they finished a weekend reload bonus at MyStake, played on, and asked to withdraw £2,500 in Ether after live chat agents confirmed the payout was fine. Abandoned MyStake: Account Blocked · £5,750
A UK player says they won around £30,000 on the MyStake slots Le Digger and Le Cowboy, requested a £6,000 withdrawal, then cancelled it, and the money never came back to the balance. Abandoned MyStake: Confiscated Winnings · £80,000
A player from the United Kingdom says MyStake froze their account the day after a maximum win of £80,000 on a slot, blocking bets, deposits and withdrawals with no explanation. Rejected MyStake: Withdrawal Issues · £100 (two SEPA payouts of €58 and €58.10)
A player from the United Kingdom says two small bank withdrawals from MyStake, €58 on 30 June and €58.10 on 1 July, were marked completed by the casino's payment processor but never reached their bank. Abandoned MyStake: Withdrawal Issues · €992
A player from Germany says she deposited at MyStake in March 2026, cleared a bonus's wagering on slots, passed KYC and tried to withdraw 992 euros. Abandoned MyStake: Account Blocked · $230,480
A sports bettor says MyStake closed their account and opened an investigation after a winning run in early 2026 pushed the balance past $230,000. Resolved MyStake: Deposit Issues · 21,600 ARS
A player from Argentina says a bank transfer deposit to MyStake on 16 June 2026 was not credited and that the casino kept blaming their bank, while the bank and the clearing house both confirmed the money had gone through. Resolved MyStake: Deposit Issues · 40,000 ARS
A player from Argentina says two back-to-back deposits of 20,000 pesos each left her bank account but never reached her MyStake balance, and support had no answer two days later. Abandoned MyStake: Withdrawal Issues · €57.90
A player from the United Kingdom says a €57.90 withdrawal from MyStake on 25 May 2026 never reached their bank, even though the casino produced a processor receipt. Resolved MyStake: Withdrawal Issues · €17,000
A player from Germany says their first withdrawal from MyStake, requested on 26 May 2026 after passing verification, was put under an investigation with no reason or end date given, though they could still log in. Resolved MyStake: Withdrawal Issues · 4,500 EUR
A player says two bank withdrawals from MyStake, of 2,000 EUR and 2,500 EUR, were marked as done on 1 May 2026 but never reached their bank. Rejected MyStake: Self-Exclusion Failures · €9,350
A player says they closed their MyStake account in early May 2026 after losing about €8,300 and telling live chat they were in distress over gambling. Abandoned MyStake: Confiscated Winnings · €3,516
A player from Sweden says MyStake cut about €3,516 from their account on 18 April 2026, citing sections 9 and 10 of its terms, and then closed the account. Rejected MyStake: Account Blocked · €460
A player from the United Kingdom says MyStake permanently closed their account and kept about €460, accusing them of KYC fraud and of using a bonus that, they say, was switched on automatically without their knowledge. Abandoned MyStake: Account Blocked · £600
A player from the United Kingdom says they won £600 at MyStake on their first day, were told their payout method was not supported and to use a crypto service instead, and then, with the withdrawal pending, saw the account closed within hours for responsible gambling reasons. Abandoned