MyStake: Confiscated Winnings

8 cases on file where MyStake kept or cut a balance. In four, players say it cited sections 9 and 10 of its terms and gave no details.

In three, MyStake offered back part of the money minus a 20% deduction.

When MyStake shared evidence, the mediator sided with it twice: it said an £80,000 slot win came from deliberately using a game flaw, and that someone else was filming a player's verification video.

In an open case, the mediator agreed that a payout to a P2P broker's crypto wallet, also used on another account, breaks the rules. In another open case, MyStake says the player had an account before.

In a sportsbook-only case, Casino.guru said it could not judge the dispute.

• Ask in writing for the exact rule you broke and the evidence behind it if a casino cites sections 9 and 10 of its terms.
• Hold the phone yourself during a selfie video check — in one case the mediator rejected the complaint because someone else was filming.
• Withdraw only to a wallet or account in your own name; a shared P2P broker address counted against one player.
• Take a sportsbook-only dispute to the licensing regulator or a sports-betting dispute service, since Casino.guru would not rule on one.