What Happened
A player from Brazil wanted their Rainbet account deleted at once and says the casino told them they must first take a 24-hour self-exclusion, then a 90-day one, before deletion could be requested. They called this unacceptable and cited data-protection rights. The complaint was written in capital letters with strong language about the casino.
How It Developed
- Complaint opened demanding immediate deletion.
- The mediator explained the difference between closing an account and self-exclusion, asked for the reason and the correspondence, and warned that abusive language would not be tolerated.
- The player replied in the same tone, insisting on immediate deletion under GDPR.
- The mediator closed the player's Casino.guru profile permanently for continued abusive language, and the complaint went no further.
Rejected
Casino.guru closed the player's profile for abusive language; Rainbet's deletion rule was never examined.
What Has (and Hasn't) Helped
Nothing; the case ended over conduct, not substance. Keep messages to the mediator civil. This one was shut down before Rainbet was ever asked about its deletion process.