What Happened
A player from Puerto Rico says Rainbet would not let them shut their account for good. They say the casino insists on a 24-hour cool-off first, that they tried it months ago and could not extend it to 90 days because the app has no such option. The player says they lost more than $5,000 in six weeks and felt unable to get away from the site.
How It Developed
- 2026-09-09Complaint opened asking for a permanent ban that the player says the casino keeps turning down.
- 2026-09-09The mediator explained the difference between closing an account and self-exclusion, and asked for the closure requests and Rainbet's replies.
- 2026-09-16No reply came, so the deadline was extended a week.
- 2026-09-23The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before sending the exclusion requests and Rainbet's answers; the casino was never asked to reply.
What Helped
The case never reached Rainbet. The step that matters for a self-exclusion dispute is a written request to the casino that says you have a gambling problem, plus the casino's replies; those are what the mediator asked for and did not get.