Crypto Casino Complaints / Rainbet
Rainbet: The Complaint Record
15 cases on file · $1,494 in dispute
We have 15 cases on file for Rainbet, from Casino.guru and AskGamblers, opened from March 2025 to October 2026. None of them has ended in the player's favour.
The most common story, in 7 cases, is an account locked or closed with money inside, often after the player had passed verification. Rainbet cited linked accounts, bonus abuse, forged documents or suspicious activity. In two cases from Ireland, €12,000 and €4,389, the mediator said a shared IP address alone proves nothing and found Rainbet's evidence insufficient, but the casino kept the money.
Five cases are about gambling harm. Players say Rainbet's tool starts with a 24-hour break that has to be extended, rather than a permanent block. In a 2025 UK case, the mediator called this unfit for addicted players, but Rainbet refused to refund about £1,500. Two other players stopped answering before sending their requests.
In short: in the three cases where the mediator sided with the player, Rainbet didn't pay.
The Bad News in the Cases
- Kept €12,000 and €4,389 after the mediator found its shared-IP evidence insufficient
- Refused a refund in a 2025 case after the mediator called its 24-hour self-exclusion tool unfit for addicted players
- In 6 cases, players say the account was locked after they had passed verification
- Didn't reply on the page in 2 cases
Why 5.4 — "Below average"
- 10 cases have a final result: 5 were rejected by a mediator who found the casino followed its rules, and 5 ended unresolved or with the money kept.
- 4 cases the player dropped and 1 open case don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→KYC & Verification→Other Disputes→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Rainbet: Withdrawal Issues · 1,494.20 USDTA player from Hong Kong says a withdrawal of 1,494.20 USDT from Rainbet has been pending for hours despite assurances from support, and that they keep getting scripted replies about a risk review and account verification. Ongoing Rainbet: KYC & Verification · C$22,000
A player from Canada says Rainbet held a withdrawal of about C$21,000 in casino winnings pending extra KYC: a bank statement and a video of their banking app, at first to be uploaded to a public video site. Abandoned Rainbet: Account Blocked · $3,018
A player from Turkey says Rainbet sent an automated email on about 8 September 2026 closing their account for good and keeping the balance over a multiple-accounts violation they flatly deny. Rejected Rainbet: Self-Exclusion Failures · $5,000 in losses
A player from Puerto Rico says Rainbet would not let them shut their account for good. Abandoned Rainbet: Account Blocked · 1,367 USDT
A player from Hong Kong says Rainbet froze their account with $1,367 inside after they passed KYC, and support went quiet for more than three days. Abandoned Rainbet: Other Disputes · amount n/a
A player from Brazil wanted their Rainbet account deleted at once and says the casino told them they must first take a 24-hour self-exclusion, then a 90-day one, before deletion could be requested. Rejected Rainbet: KYC & Verification · 200 USDT
A player from India says they signed up at Rainbet for a sportsbook offer, won $200, and were asked to verify before withdrawing. Rejected Rainbet: Confiscated Winnings · amount n/a
A player who found Rainbet through Japanese affiliate sites says they won a large sum with a sign-up bonus and met its wagering rules. Unresolved Rainbet: Confiscated Winnings · 1,500 USDT
A player says Rainbet blocked their account and kept about 1,500 USDT, citing suspicious activity. Unresolved Rainbet: Self-Exclusion Failures · C$20,000
A player from British Columbia says Rainbet warned them at their first deposit that they were self-excluded at a linked sister casino, then let them deposit and play anyway. Rejected Rainbet: Self-Exclusion Failures · A$10,000
A player from Australia says Rainbet told them their account was restricted, yet they could log straight back in or open a new account with a different email alias. Abandoned Rainbet: Confiscated Winnings · €108
A player from Poland says they came back to a dormant Rainbet account in May 2026, placed a few football bets, reached €108 and were asked to verify at withdrawal. Rejected Rainbet: Confiscated Winnings · €4,389
A player from Ireland says Rainbet approved all four verification levels, then blocked the account after a €4,389 withdrawal request and called it repeated promotion abuse. Confiscated Rainbet: Confiscated Winnings · €12,000
A player from Ireland says Rainbet locked their account after they won €12,000 on slots with a welcome bonus and passed every verification step, including a webcam selfie and a source-of-wealth check. Confiscated Rainbet: Self-Exclusion Failures · £1,500
A player from the United Kingdom says they emailed Rainbet on 11 March 2025 asking to close their account over gambling problems, got only a self-exclusion link back, and deposited another £1,000 to £1,500 before the account was locked around 14 April. Unresolved