Rainbet: Self-Exclusion Failures

5 cases on file about closing a Rainbet account over gambling harm. Players describe the same setup: a tool that starts with a 24-hour break, which then has to be extended, instead of a straight permanent block.

In a 2025 UK case, the mediator called this unfit for addicted players and noted Rainbet ignored its own rule on closing accounts by email, but Rainbet refused to refund about £1,500.

A claim for about C$20,000 was rejected because there were no saved chats or emails telling Rainbet about an addiction. Two players stopped answering before sending their requests, and one case closed over abusive language.

• Email the casino that you have a gambling problem and want permanent self-exclusion, with that in the subject line, and keep the email.
• Save every chat and reply about your request — a C$20,000 claim failed without them.
• Keep messages to the mediator civil; one case closed over the player's language.