What Happened
A player from Taiwan says they deposited about $30,000 at Rakebit, withdrew about $60,000 without trouble, and built the remaining balance up to roughly $140,000 playing computer-dealt blackjack. When they tried to cash out, they say support kept the account under investigation for ten days and then emailed that it was permanently closed for breaking the terms, listing many clauses but naming no specific act. The player used a commercial VPN through Japan, which they say the site advertised as allowed, and was never asked for KYC.
How It Developed
- 2026-05-10Complaint opened; the only saved screenshot shows a balance of 129,743 USDT, slightly under the figure the player remembers.
- 2026-05-12The mediator asked what reason the casino gave, about the VPN use, whether KYC had been done and whether players from the player's country are allowed.
- 2026-05-17The player said no permission was sought for the VPN because the site called itself VPN friendly, that KYC was never requested, and that they played without a VPN at times too.
- 2026-05-21The mediator asked for the casino's emails and chats; 7 more days were added on 28 May.
- 2026-06-04The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before sending the casino's emails, so Rakebit was never asked why it kept about 129,743 USDT. It can be reopened.
What Helped
Nothing got tested; the player never sent the casino's messages and Rakebit was never asked to respond. For a sum this size, send the closure email and chat logs the moment the mediator asks, and get the casino's VPN policy in writing before relying on it.