Rakebit: Account Blocked

8 cases on file where Rakebit blocked or closed an account with money inside. In 7, the block came right after a withdrawal request, sometimes the player's first after a year of play.

Players say the email cited anti-fraud rules and listed many possible breaches, from collusion to multiple accounts, without naming theirs; five say they were never asked for KYC.

In three rejected cases, the mediator sided with Rakebit after seeing evidence it shared privately; in one, that evidence showed a second account with bonuses on both. A fourth, about cricket bets, was outside Casino.guru's scope.

The largest, about 129,743 USDT won at blackjack over a VPN, stopped when the player didn't send the casino's emails.

• Ask Rakebit in writing which rule you broke, and ask the mediator which kind of breach the casino proved.
• Download your bet and transaction history before a big withdrawal — blocked players couldn't log in to get it.
• Tell support about any old account, or anyone at home who plays there, before you play again.
• Send the closure email and chat logs as soon as the mediator asks.