What Happened
A player from Russia says Rollbit blocked withdrawals of their $435 balance the day after the account was verified, then asked them to list their other accounts. The player says they have only one. They say they joined about a month earlier, deposited $611 in total, cashed out $420, and mostly bet on football with a little roulette.
How It Developed
- 2025-07-23The player sent their chats with the casino to the mediator by email.
- 2025-07-30Rollbit's compliance team replied in the thread. It said it can't share its evidence with outside sites, had no complaint on file from this player, and asked the player to write to its complaints inbox.
- 2025-08-04The player wrote in and was asked for account details, a name and address, consent to a video check and a summary. Rollbit said it aims to answer within 20 business days. The player sent everything.
- 2025-08-26The mediator noted that Rollbit was asking the player to name the extra accounts instead of showing proof that they exist.
- 2025-09-03With no further word from the casino, the complaint was closed as unresolved. The mediator said it could not agree with making the player prove the accusation.
Confiscated
The mediator found Rollbit showed no proof of extra accounts, and the casino kept the $435 balance.
What Helped
Rollbit only engaged through its own formal complaints process, and that gave no decision while the case was open. Use the casino's complaints inbox early and keep copies. If no ruling comes, go to the regulator with the mediator's finding.