What Happened
A verified player from Austria says Rollbit blocked withdrawals for months and kept asking them to list other accounts, which they say they never had. After the player used the casino's complaints process, Rollbit locked the account, reopened it and paid out about 1,294 USDT, describing it as the deposits. It kept roughly 4,000 USDT in winnings, saying the player had played from a restricted country, and then banned the account.
How It Developed
- 2025-01-16Complaint opened: withdrawals had failed for months and support only asked for a list of other accounts, the player says.
- 2025-02-17Rollbit asked the player to write to its complaints inbox so it could confirm who it was dealing with. The mediator noted the casino's terms name this as the first step.
- 2025-03-07Rollbit told the mediator the account was being handled and the player would hear through support.
- 2025-03-09The player reported a 24-hour demand to withdraw, a lock, then a payout of about 1,294 USDT with the profit kept over a restricted region.
- 2025-03-10The mediator noted Austria is on Rollbit's restricted list but asked since when, saying a player who could sign up and play freely is owed the full win.
- 2025-03-25Rollbit never sent that proof, so the case was closed as unresolved. The mediator suggested the Curaçao Gaming Control Board.
Confiscated
Rollbit never showed when Austria became restricted. It returned about 1,294 USDT in deposits and kept around 4,000 USDT.
What Helped
Check a casino's list of banned countries before you deposit: if yours is on it, winnings can be voided. Here the mediator asked Rollbit to show Austria was restricted when the player joined, and the casino never answered.