What Happened
A player from Nigeria says Rollbit closed their month-old account without a clear reason and kept the whole $700 balance: a $500 deposit plus $200 in winnings. The player says they passed KYC before depositing, had already withdrawn $20 without trouble, and never used a bonus. Rollbit asked the player to go through its own complaints email first.
How It Developed
- 2025-02-16Complaint opened. The player asked for a reason, or at least the deposit back.
- 2025-03-02The mediator shared the casino's closure rules, which let it keep funds over fraud, cheating, failed checks or rule breaks. The player said none applied.
- 2025-03-12Rollbit said it must first confirm the account holder through its complaints inbox. The player wrote to it with the mediator copied.
- 2025-03-27The mediator said that once the player sent what Rollbit asked for, the casino either stopped answering or dropped the mediator from the emails.
- 2025-04-22After chasing Rollbit outside the thread, the mediator thanked it for an email with more details but said its last request was still unanswered.
- 2025-05-09With no further reply, the case was closed as unresolved, and the player was pointed to the casino's Anjouan regulator.
Confiscated
Rollbit never backed the closure with evidence and stopped replying. It kept the $700 balance.
What Helped
Following Rollbit's own complaint steps got a first reply, but the casino never gave the mediator what it asked for. Take the case to the Anjouan regulator that licenses Rollbit, as the mediator suggested.