What Happened
A first-time Rollbit user from Quebec says they made a profit on sports bets, passed KYC up to level 3, and then found withdrawals switched off, with 9,603 USDT at stake. According to the player, support accused them of using several accounts and kept sending the same pasted message asking them to name the others. The player says there are none.
How It Developed
- 2025-04-07The player told the mediator no one else at home gambles, no bonus was used and no VPN was involved.
- 2025-04-15The player said they could still log in and had only bet on sports, then sent their support chats.
- 2025-04-22The case went to a resolver, who asked Rollbit to comment.
- 2025-05-06Rollbit never replied, even after a 7-day extension. The case closed unresolved, and the player was pointed to the Curaçao regulator.
Unresolved
Rollbit never answered the mediator. No evidence for the multi-account claim was shown in the thread.
What Has (and Hasn't) Helped
Nothing: Rollbit ignored the mediator. If a casino asks you to list accounts you say you don't have, answer once in writing, save the chat logs, and take the case to the regulator if the casino goes quiet.