What Happened
A player from Quebec says they self-excluded at Rollbit over a gambling problem, then opened three new accounts while the exclusion was active. According to the player, Rollbit ran KYC on each one against the same ID and still let them deposit, leading to over $120,000 in net losses in two weeks. They asked for a refund, a permanent block and their records kept.
How It Developed
- 2026-06-29Complaint opened. The player said Rollbit's compliance team had acknowledged the issue but quoted a 20-business-day reply time.
- 2026-06-30The player said they could still log in to every account, that each passed ID checks in their own name, and that Rollbit sends no email when you self-exclude.
- 2026-07-07The mediator closed the case unresolved without contacting Rollbit, citing more than 25 earlier cases the casino ignored. The player was pointed to the Curaçao Gaming Authority.
Unresolved
Rollbit has a record of ignoring Casino.guru, so the case closed without its input. The player was sent to the Curaçao regulator.
What Has (and Hasn't) Helped
Nothing here: the mediator did not even try, because Rollbit has ignored more than 25 earlier complaints. Take a case like this straight to the licensing regulator, and add a blocking tool such as BetBlocker so new sign-ups are harder.