Rollbit: Self-Exclusion Failures

Three cases on file from players who say Rollbit let them keep gambling after they raised a gambling problem. A player from Sweden says they told Rollbit about an addiction in 2021 and could still deposit; Rollbit didn't answer the mediator.

A Dutch player says they self-excluded twice and could still open new accounts. Rollbit said Dutch sign-ups are blocked and pointed to signs of a VPN, but the mediator found its evidence only partly convincing, and Rollbit then went quiet.

The newest, from 2026, is a player from Quebec who says they opened three new accounts while excluded, passed ID checks on each with the same ID, and lost over $120,000 in two weeks. Casino.guru closed it without asking Rollbit.

• Self-exclude in writing to Rollbit's support address, as its rules say, ask for a fixed period, and keep the email.
• Add a blocking tool such as BetBlocker so new sign-ups are harder.
• Take a refund claim to the licensing regulator — all three players were pointed there.
• Get help from a support service such as BeGambleAware if gambling has stopped being fun.