What Happened
A player from Ukraine says they won $12,859 on sports bets at Shuffle and passed the verification asked for at withdrawal, but were never paid. The player says the casino then took the winnings without a proper explanation and stopped answering. According to the player, Shuffle accused them of cheating over bets on a football match in their own country's league.
How It Developed
- Complaint opened. The player said a manager, live chat and email had all stopped responding.
- Shuffle said it had already shared its terms and the match details, accused the player of cheating, and asked them to stop posting copied messages.
- The player argued that betting on a home league is normal, just like fans betting on their own club.
- Shuffle told the mediator it considered the matter closed and had given all the information requested. The player again demanded payment.
Unresolved
Shuffle says it gave its evidence and treats the case as closed; the player denies cheating. No payout of the $12,859 is shown.
What Has (and Hasn't) Helped
Nothing changed the casino's position. When a casino holds sports winnings over a cheating claim, ask for the exact term and the evidence that ties you to the match, and keep your full betting history. If the mediator can't settle it, the casino's regulator is the next stop.