Crypto Casino Complaints / Shuffle
Shuffle: The Complaint Record
52 cases on file · $142 in dispute
7.6High
We have 52 cases on file for Shuffle, from Casino.guru and AskGamblers, filed between May 2025 and October 2026.
39 of them are about withdrawals. A payout goes into review, often after a big win, and stays there for weeks or months. Many players say they had passed every check asked for, up to a face scan, and that emails went unanswered. In 8 cases, players say they were cut off from live chat.
Shuffle's most common reason was its one-account rule. In at least 10 rejected cases, it said the account was linked to others and sent its evidence to the mediator in private, and the mediator accepted it. One player admitted opening a second account to reach support.
10 cases ended in the player's favour, often within days of the complaint; in 6 the player confirmed the money arrived. 7 ended unresolved, some after Shuffle cited a voided bet, cheating, a virtual machine or a regulatory review. In one more, Shuffle kept 0.1 BTC after the mediator called its evidence insufficient.
In short: the cases on file show long payout reviews, and mediators siding with Shuffle on linked-account evidence the public can't see.
The Good News in the Cases
- 10 cases ended in the player's favour, often within days of the complaint
- In 6 of those, the player confirmed the money arrived
- Permanently closed an account and stopped marketing after a self-exclusion complaint
The Bad News in the Cases
- 39 of the 52 cases involve a withdrawal held in review, some for months
- In 8 cases, players say they were cut off from live chat
- In at least 10 rejected cases, the linked-account evidence was seen only by the mediator
- 7 cases ended unresolved, and in one more Shuffle kept a 0.1 BTC payout
Why 7.6 — "High"
- 34 cases have a final result: 10 ended with the player paid, 16 were rejected by a mediator who found the casino followed its rules, and 8 ended unresolved or with the money kept.
- When the player was paid, it took about 8 days (middle of the range).
- 13 cases the player dropped and 5 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Deposit Issues→KYC & Verification→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Shuffle: Withdrawal Issues · 189.24 USDTA player says a withdrawal of about 189 USDT, requested from Shuffle on 3 October 2026, went into review. Rejected Shuffle: KYC & Verification · $57 pending withdrawal ($667 balance)
A player from Indonesia says Shuffle paid a first $500 withdrawal automatically, then asked for proof of address. Ongoing Shuffle: Account Blocked · $65
A player from Buenos Aires says they can no longer log in to Shuffle because the account shows as blocked. Ongoing Shuffle: Account Blocked · amount n/a
A player says Shuffle blocked their account without giving a reason and has not answered any of their emails. Ongoing Shuffle: Confiscated Winnings · €400
A player says they built a Shuffle balance of about €1,400 and asked to cash it all out. Rejected Shuffle: Withdrawal Issues · €6,000
A player says a €6,000 Shuffle withdrawal sat in review for more than a week. Resolved Shuffle: Account Blocked · $19.78
A player from Mexico says Shuffle put their account into withdrawal-only mode two months ago without giving a reason, then shut them out of the support chat. Ongoing Shuffle: Withdrawal Issues · €620
A player says a €620 withdrawal sat in a manual KYC review at Shuffle for several days, even though they had completed the ID, address and face checks. Resolved Shuffle: Self-Exclusion Failures · 0.95 SOL
A player from Ireland says they sent 0.95 SOL from an exchange to their Shuffle account around 8 September 2026, while the account was self-excluded and blocked. Abandoned Shuffle: Account Blocked · about 1,700 USDT
A player from Canada says Shuffle held their withdrawals for a compliance review of more than two weeks, then emailed that all was clear and paid them out. Ongoing Shuffle: Withdrawal Issues · about $700
A player says about $700 was stuck in a Shuffle withdrawal that had been under review for a day. Rejected Shuffle: Account Blocked · $60
A player from Buenos Aires says Shuffle blocked their account after one day of play, during which they were redeeming daily bonus codes, and then ignored two weeks of emails. Abandoned Shuffle: Account Blocked · 120,000 ARS
A player from Misiones, Argentina says Shuffle blocked their account out of the blue: one day the login simply failed, with no warning and no reason given. Abandoned Shuffle: Withdrawal Issues · 180 USDT
A player from India says a 180 USDT withdrawal at Shuffle sat in review for ten days after they sent the address document support asked for. Abandoned Shuffle: Withdrawal Issues · $15,112
A player from Turkey had over $15,000 sitting in a Shuffle account with every withdrawal marked as under review, two days after requesting them. Resolved Shuffle: Withdrawal Issues · $973
A player from Brazil says two Shuffle withdrawals totalling about $973 sat pending for two days. Abandoned Shuffle: Confiscated Winnings · 150 USDT
A player says they deposited 1,970 PLN at Shuffle, bet on sports and casino games and reached a balance of about 2,600 PLN. Rejected Shuffle: KYC & Verification · $520
A player says Shuffle flagged their $520 withdrawal and put the account under manual review. Rejected Shuffle: Withdrawal Issues · 3,700 USDT
A player from Brazil says three USDT withdrawals worth about 3,700 USDT sat in review at Shuffle for days even though every verification level showed as approved. Abandoned Shuffle: KYC & Verification · 0.3099 ETH (about $757)
A player from Bangladesh says two Shuffle withdrawals of 0.275 ETH and 0.0349 ETH, about $757 together, were stuck after the casino turned down a liveness check. Abandoned Shuffle: Withdrawal Issues · 10,731 USDT
A player from Turkey says Shuffle suddenly put a 10,731 USDT withdrawal under review and asked for KYC. Resolved Shuffle: KYC & Verification · 2,275 USDT
A player from Brazil says Shuffle took their deposits and bets without issue, then asked for verification when they tried to cash out 2,275 USDT. Resolved Shuffle: Withdrawal Issues · $12,972 (8,584.83 USDC + 0.064 BTC)
A player says two Shuffle withdrawals have been in review for months: 8,584.83 USDC asked for on 1 November 2025 and 0.064 BTC on 18 December 2025, about $12,972 together. Unresolved Shuffle: Withdrawal Issues · 350 USDT
A player from Indonesia says Shuffle asked for verification when they tried to withdraw 350 USDT. Abandoned Shuffle: Withdrawal Issues · 1,717 USDT
A player from Mauritius says three Shuffle withdrawals of 400, 658 and 658 USDT had sat in manual review for over 48 hours on a fully verified account; they say the profits came from a couple of weeks of betting, including esports. Resolved Shuffle: Withdrawal Issues · 600 USDC
A player from Finland says a $600 withdrawal from Shuffle went into review on the day they requested it, with no reason or timeline given. Abandoned Shuffle: Bonus Disputes · $2,200
A player from the United Arab Emirates says they took part in a Shuffle promotion during a live stream and were told they would get $2,200. Abandoned Shuffle: Self-Exclusion Failures · $23,000
A player from Spain says Shuffle had already barred them for a gambling addiction, then kept emailing promotions. Rejected Shuffle: Deposit Issues · $413
A player from Finland says they sent about $413 by mistake to one of Shuffle's hot wallets instead of their own deposit address and asked the casino to credit it. Rejected Shuffle: Withdrawal Issues · amount n/a
A player from Morocco says their Shuffle withdrawal stayed under review even after they passed every check asked of them: ID, proof of address, a liveness check and proof of funds. Rejected Shuffle: Self-Exclusion Failures · C$1,000
A player from Canada says they told Shuffle's live chat on 16 June that they had a gambling addiction and needed the account closed permanently and urgently. Rejected Shuffle: Withdrawal Issues · 1,900 USDT
A player from Norway says they had deposited and cashed out at Shuffle many times without trouble, until a $1,400 deposit and a winning bet were followed by a $1,900 withdrawal that never arrived. Resolved Shuffle: KYC & Verification · $162
A player from Switzerland says they tried to withdraw $162 in Solana from Shuffle and were sent through verification, where every proof of address they uploaded, including bank statements and bills, came back with the same automated rejection. Abandoned Shuffle: Account Blocked · 55 USDC
A player from Nigeria says Shuffle asked for identity verification when they tried to withdraw 55 USDC, rejected the pictures they sent as unclear, and then suspended the account. Rejected Shuffle: Withdrawal Issues · 261.72 SOL (about $16,000)
A player from Belgium says they deposited about 259 SOL at Shuffle on 2 May 2026, asked to withdraw 261.72 SOL three minutes later without placing a bet, and the request has sat in review ever since. Rejected Shuffle: Confiscated Winnings · 2,811 USDT
A player from Albania says a Shuffle withdrawal of about 2,811 USDT had been in review since 1 June, their account was switched to withdrawal-only mode, and live chat was cut off. Rejected Shuffle: Account Blocked · amount n/a
A player from Norway says Shuffle banned them out of the blue, and that their VIP host blocked them when they asked why. Rejected Shuffle: Withdrawal Issues · C$227.42 plus €687.44 (listed as C$915)
A player from Canada says a C$227.42 withdrawal requested from Shuffle on 2 April 2026 was still marked as in review two months later, and that another €687.44 sat in the account. Resolved Shuffle: Withdrawal Issues · 64.44 USDT
A player asked Shuffle for a 64.44 USDT withdrawal on 15 May 2026, and it stayed in review for more than 20 days. Resolved Shuffle: Withdrawal Issues · C$25,000
A player from Canada says they turned about C$2,000 into more than C$20,000 at Shuffle's baccarat tables, then watched every larger Bitcoin withdrawal sit in review for a month while two tiny ones went through. Rejected Shuffle: Withdrawal Issues · $1,316.70
A player says a $1,316.70 withdrawal had been in review for two days with no reason given, even though they had finished level 3 KYC. Resolved Shuffle: Confiscated Winnings · about $88,000 in SOL
A player says they wagered over $700,000 at Shuffle in about a month, lost about $70,000 at live blackjack, then quickly deposited about $88,000 in SOL from two wallets. Rejected Shuffle: Withdrawal Issues · 502 USDC
A player from British Columbia says Shuffle suddenly stopped them from withdrawing, then from playing at all, and asked for verification documents. Abandoned Shuffle: Withdrawal Issues · 988 USDC
A player from Canada says a 988 USDC withdrawal from Shuffle went into review after a good run at blackjack and never came out, even though earlier payouts had always been quick. Abandoned Shuffle: Account Blocked · $150,000
A player from Poland says Shuffle suspended their account in March 2026, shortly after a win of about $10,000 made with a bonus from their VIP host. Rejected Shuffle: Confiscated Winnings · 0.1 BTC (about $6,862)
A player from British Columbia says they turned about 0.013 BTC in deposits into a big slots win and asked Shuffle for 0.1 BTC in January 2026. Confiscated Shuffle: Account Blocked · $3,550
A player from Malaysia says they deposited 2,000 USDT at Shuffle on 4 February 2026, won on one quick roulette bet and asked to withdraw three minutes later. Unresolved Shuffle: Bet Settlement · $12,859
A player from Ukraine says they won $12,859 on sports bets at Shuffle and passed the verification asked for at withdrawal, but were never paid. Unresolved Shuffle: Withdrawal Issues · $4,200
A player says they only bet on sports at Shuffle and won about $4,000 betting on tennis, having guessed that one of the players was injured and off form. Unresolved Shuffle: Withdrawal Issues · $1,200
A player from Brazil says they asked Shuffle for a $1,200 withdrawal on 29 May 2025 after finishing five verification steps, and the money never arrived. Unresolved Shuffle: Withdrawal Issues · 1,000 USDT
A player says they placed several bets at Shuffle and asked to withdraw 1,000 USDT. Unresolved Shuffle: Confiscated Winnings · 8,767.17 USDT
A player who joined Shuffle in July 2024 says two withdrawals, 4,972.55 USDT and 3,794.62 USDT, froze in review in March 2025, although earlier payouts had been quick. Unresolved