What Happened
A player from British Columbia says they turned about 0.013 BTC in deposits into a big slots win and asked Shuffle for 0.1 BTC in January 2026. The withdrawal sat in review for months. According to the player, they passed an extra ID check, then live chat and email support stopped answering, even though they could still play.
How It Developed
- 2026-04-07Complaint opened. The player said no bonus was involved and they had never been paid out by the site before.
- 2026-04-27After the player sent their support messages, the case went to a resolver, who asked Shuffle to explain.
- 2026-05-04Shuffle said the player had exploited third-party game mechanics in breach of its terms, and that it could not share more.
- 2026-05-05The resolver asked Shuffle to send its evidence by email. No reply came, even after a 7-day extension.
- 2026-05-19The complaint was closed unresolved because Shuffle never backed its claim with evidence.
Confiscated
The mediator found Shuffle's evidence insufficient, and the casino kept the 0.1 BTC withdrawal.
What Helped
Nothing worked: Shuffle made an accusation but never showed proof, and the mediator would not accept that. Keep your full game history, and ask the casino in writing which games and bets broke which rule.