What Happened
A player from Brazil says Shuffle took their deposits and bets without issue, then asked for verification when they tried to cash out 2,275 USDT. They say their national ID card was turned down three times with no reason given, and the account was then limited so they could not upload a driver's licence instead; support told them no new document could be sent without approval from the compliance team. A week after filing, the player marked the complaint resolved.
How It Developed
- 2026-08-25Complaint opened; the mediator's automatic reply asked the player to wait 14 days from the withdrawal request.
- 2026-08-25The player added that two withdrawal requests sat unpaid and that they had offered a new photo or a different document but were not allowed to upload anything.
- 2026-09-01The mediator asked which documents had been sent and when, confirmed the amount, and asked for copies for an independent look.
- 2026-09-01The same day the player pressed the resolved button, and the case was closed as resolved.
Resolved
The player marked the case settled a week after filing; the thread does not spell out whether the 2,275 USDT was paid or the account verified.
What Helped
The player confirmed the matter was settled within a week of filing, before the mediator had to contact Shuffle. If your ID is refused repeatedly and the upload is then locked, ask support in writing to reopen the upload or name an alternative document, and keep each refusal message; those were the details the mediator asked for.