Withdrawal Issues: $6,000 (3.2985 ETH) at Spartans

What Happened

A player from Switzerland says a withdrawal of just under 3.3 ETH requested from Spartans on 16 July sat pending for more than two days. According to the player, email support blamed an outage at an outside payment provider while live chat said the account was in an AML and security check, and nobody would pass the ticket to a supervisor. The player asked for the transaction to be sent manually.

How It Developed

• 2026-07-18Complaint opened two days after the withdrawal request. The mediator asked the player to wait 14 days before it would get involved.
• 2026-07-30The mediator asked whether the money had arrived.
• 2026-08-06No reply, so the deadline was extended by a week.
• 2026-08-13The complaint was closed because the player stopped responding. It can be reopened.

What Helped