What Happened
A player from Austria says a $2,333 withdrawal from Spartans has been pending since 17 September 2026. According to the player, support kept repeating that payment providers were down, then stopped answering, and by mid-October the site's support channel was unreachable; they fear the casino is shutting down. They say earlier withdrawals, including one the day before, had worked normally.
How It Developed
- 2026-10-03Complaint opened.
- 2026-10-05The mediator asked about earlier withdrawals, the request date, bonuses and KYC; the player said many payouts had worked before, no bonuses, account verified.
- 2026-10-09The mediator asked for a screenshot of the request; the player explained the first request was cancelled on 23 September and re-submitted the same day.
- 2026-10-15A resolver took over and said Casino.guru has no established contact at Spartans yet and would try to reach one; the player said support emails had gone unanswered.
- 2026-10-22The casino was given 7 more days to reply, with a warning the case would close as unresolved.
Ongoing
The mediator is trying to reach Spartans, which has not replied; the $2,333 is still pending.
What Has (and Hasn't) Helped
Nothing yet. Casino.guru says it has no established contact at Spartans yet. Keep screenshots of the pending request and every support message; if the casino doesn't answer, the case will close as unresolved and count against its rating.