Withdrawal Issues: €8,973 at Spartans

What Happened

A player from Ireland says a withdrawal of about 8,973 EUR from Spartans had been pending for more than a week with no payment date in sight. They had played with a casino bonus. According to the player, support said by email that its payment provider had technical problems and gave no estimate for a fix, while raising no issue about verification, the bonus or the terms. The player's view was that the provider is the casino's choice, so the delay is the casino's to solve.

How It Developed

• 2026-10-05Complaint opened over a stalled payout blamed on the payment provider.
• 2026-10-07The mediator asked about past successful payouts, whether a different payment method had been offered or suggested, whether the bonus carried a maximum cashout, and for the email exchange.
• 2026-10-14No reply, so the deadline was extended by seven days.
• 2026-10-21The complaint was closed because the player stopped responding. It can be reopened.

What Helped