What Happened
A player from Sweden says Stake verified their account and took 53 crypto deposits worth about 6,578 euros between April and May 2026, even though Sweden is on its restricted list. They argue they never had a real chance of being paid if they had won, so every deposit should come back. The player says Stake blamed them for not reading the terms, and that the account stayed open for deposits until the end of May.
How It Developed
- 2026-05-28Complaint opened. The mediator asked for deposit dates and amounts, when verification happened and what balance was left. The player said nothing was left.
- 2026-05-28The player posted an old chat in which, they say, support dodged a direct question about Sweden, plus ID screenshots showing the country.
- 2026-05-29The player reported that Stake had now shut the account to deposits because of the restricted country.
- 2026-06-04The player shared a reply from Stake's compliance team, which they say put the blame on them, and linked two similar complaints.
- 2026-06-16The mediator agreed the casino should have stopped the sign-up and the deposits, but said money lost in normal play cannot be claimed back, and closed the complaint.
Rejected
The mediator agreed the sign-up should have been blocked, but money lost through normal play is not refunded.
What Has (and Hasn't) Helped
Nothing recovered the deposits. The mediator drew a clear line: it would fight a casino that let a restricted player deposit and then kept their winnings, but it will not ask for losses from ordinary play to be refunded. Check the restricted-country list before the first deposit, because afterwards it is too late.