What Happened
A player from the Netherlands says Stake let them sign up and deposit for about two weeks, then blocked them as being in a restricted country. Across four deposits and two withdrawals they were down about 0.028 BTC, and they asked for that back. They argue a blocked country should be stopped at sign-up.
How It Developed
- Complaint opened with deposit and withdrawal records and a screenshot of the block notice. The player said support only pointed to the terms and licence, then stopped replying.
- The mediator asked Stake for more information and warned that the case could close as unresolved.
- 2020-04-03Stake said it stopped serving Dutch customers at 8pm GMT that day. It said the player's last bet, placed hours earlier, lost and left nothing in the account, so no money was taken.
- The player said Stake took a deposit that same day without warning about the coming ban.
- The player confirmed the account was empty when the ban began. AskGamblers found Stake followed its terms and closed the case.
Rejected
AskGamblers found Stake followed its terms because the account was empty when the Dutch block began (labelled Resolved). No refund.
What Has (and Hasn't) Helped
Nothing worked: the money was lost on bets before the country block began, and no balance was held back. Check a casino's banned-country list before signing up, because losses made while a site still lets you in are unlikely to be refunded.