What Happened
A player says 1xBit closed their account after more than two months of play and removed the balance, listed at €3,550. The casino's message, as the player shared it, said its security team had found a breach of the terms, but it did not say which rule. The player says they had not done KYC because it was never required, and that they had only one account.
How It Developed
- 2020-09-01Complaint opened. The player asked whether a casino may close an account and take the balance without naming the rule that was broken.
- 2020-09-02The player told the mediator they had no other accounts. The case moved to a specialist, who asked 1xBit why it closed the account.
- 2020-09-03A 1xBit representative replied only by asking for the account ID. The player's next post, a day later, is private.
- 2020-09-11The casino said nothing more, so the mediator gave it 7 more days and warned the case would close as unresolved.
- 2020-09-18The complaint was closed as unresolved because 1xBit never explained the closure. Casino.guru lists the case as against fair gambling.
Confiscated
1xBit went silent after asking for the account ID. Casino.guru marked it against fair gambling, and the player says the €3,550 balance was kept.
What Helped
Nothing worked: the casino asked for the account ID and then went silent. When a casino cites its terms without naming a rule, ask it in writing which clause you broke, and keep that exchange for a mediator or regulator.