What Happened
A player from Turkey says Wild.io closed their account and kept 452 USDT right after a video verification call that the casino's own compliance team had asked for. The closure email cited a clause on arbitrage or opposite betting, which the player denies; they say the balance came from three pre-match football bets placed with a 298.10 USDT deposit on the day they registered. They asked for the full balance, or at least the deposit.
How It Developed
- 2026-05-22Complaint opened; the mediator asked which games were played, whether a bonus was used and when the account was opened.
- 2026-05-22The player answered: sports bets only, no bonus, registered on 19 May, and listed the three bets on one match.
- 2026-05-23The player added a Trustpilot review they say shows the same pattern, said the casino now holds an Anjouan licence, and reported filing a complaint with that regulator.
- 2026-05-29The mediator closed the case: Casino.guru can't judge sports-betting disputes, so the complaint isn't called unjustified, just outside its reach; several sportsbook complaint sites were listed.
Rejected
Casino.guru declined the case as a sports-betting dispute it cannot judge. The 452 USDT confiscation was not reviewed.
What Has (and Hasn't) Helped
The merits were never judged. Casino.guru doesn't handle sportsbook disputes, so a bettor in this spot should go to a sports-betting complaint service or the licence holder instead; the mediator named several.